BHQ
AI Symptom Checker Integration
Tools
Figma
Figjam
Duration 12 weeks
December 2024 — January 2025
Role
UX Designer
UI Designer
The BHQ AI Symptom Checker Integration is a feature that enhances the doctor appointment process when users book through the Bangkok Hospital's website or mobile app. Powered by Agnos Health's AI Symptom Checker, this feature helps patients identify the most likely conditions and recommends the most suitable specialists for their needs.
Background
Agnos Health is a tech startup that utilizes advanced technology to improve access to healthcare for Thai people. The company has partnered with Bangkok Hospital to provide its AI Symptom Checker product, a tool that uses AI to suggest the most likely and accurate diseases based on patient responses to a questionnaire. The AI then generates a list of potential conditions and recommended solutions.
For patients who are unsure about their condition and which doctor to consult, the integration of Agnos Health’s technology with the hospital’s appointment system helps guide patients in making more informed decisions by recommending the most suitable specialist based on their symptoms.
Problem Issue
Due to the issue where some patients, unsure about their condition, prefer to book appointments with specific doctors but may not personally know them, the old process allowed patients to either choose a specialist on their own or select a clinic, which would then assign a random doctor. If patients were unable to clearly define their symptoms or conditions, they often found it difficult to choose the right doctor or clinic. To resolve this, Agnos Health’s AI Symptom Checker helps by identifying the patient's symptoms and recommends the most appropriate doctors, making the process more straightforward and personalized.
Project Goal
According to the appointment process with Bangkok Hospital on their website and application, this feature is to identify the patients’ symptoms and recommend the most suitable doctors to the patients.
User Journey
As is User Journey Map
Persona: Elder Users
Scenario: Booking the appointment, then going to the hospital
To be User Journey Map
Persona: Elder Users
Scenario: Booking the appointment, and using this feature to help recommend the doctor then going to the hospital
Pain Point
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Patient cannot identify their symptoms or disease
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Patient might not know which clinic to select according to their symptoms
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The hospital making appointment randomly select the doctor for the patients
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Patient do not know the earliest slot for their appointment planning
Problem Statement
How Might We solve the random doctor selecting in the making appointment process.
By designing the feature that can help users to identify the patients’ symptoms and recommend the most suitable doctors based on those symptoms. This would allow users to easily access the healthcare services that are best suited to their needs.
User Flow
Design System
First Draft Hi-fi Prototype
Doctor Card Brainstorming Design
Doctor Recommending Page Design
